Satisfaction Guaranteed / No-Nonsense Return Policy

Hello, thank you for supporting our family business.
We know that shopping online and choosing the right craft item is not always easy.

Taking accurate pictures of sparkly crystals and glass beads is our never ending battle. And yes, we know... bead sizes can be confusing, not even talking about pp/ss (stone sizes). Colors of Czech glass beads and pearls can vary from one production batch to another. But BEADING SHOULD BE FUN! We guarantee your satisfaction. That's why we implemented our NO-NONSENSE return policy.

If you are not satisfied with your purchase for any reason, please email us at crystalsandbff@gmail.com for return instructions. Kindly mail your return within 30 days of your original purchase date. We will refund the product cost minus actual shipping charges back to the source of your original payment, or send a replacement of your choice. There is no restocking fee for unopened and undamaged beads/crystals. Especially rhinestones we ask you to return in the original, sealed envelope. Please understand there would be a 20% recounting/repacking fee for opened factory packaging.

If any of your items were damaged during transportation or are missing, please contact us within 3 days to arrange for a replacement or a refund. 

We are doing our best not to make mistakes, but we are just humans... We have implemented a two-person check before orders leave our warehouse. If you still find an incorrect or missing item, reach out to us (crystalsandbff@gmail.com) so we can fix any hiccups.

Any questions? We may have some answers. Please email us or call Tomas (401) 757-0369

Happy beading, be safe and healthy,
Tomas and Katerina

Genuine items, real people, fair prices.
Personal service ~ online :o)
Satisfaction guaranteed!